Jackpotjoy casino has been around for a long time, and it had been doing quite well but all this changed when it was taken over by a new company. The casino’s website was changed and many customers have complained that the new site was very difficult to navigate. Apart from this, customers suspect jackpotjoy fraud because winning at the casino has become a rare occurrence despite all their seemingly generous offers. While winning at a casino is never a guarantee regardless of how much one spends, most customers claim that they have never won any bets at jackpotjoy even after playing for years. This is very suspicious and it is one of the reasons why customers suspect jackpotjoy scam. There have also been complaints of the online casino blocking users’ accounts whenever they write to complain about the casino instead of trying to understand what the problem is and resolving it.
Jackpotjoy customers suspect that the casino is defrauding them by manipulating the casino game outcomes and making it almost impossible for customers to win any bets. It is almost impossible to find a jackpotjoy review without a few customers complaining about spending so much at the casino and still not being able to win. However, this is thought to have begun after the casino was acquired by a new company.
Before the acquisition, jackpotjoy was known to be a trustworthy casino and had a great reputation in the online casino industry. Customers have lost trust in the casino after spending so much money placing bets on various casino games yet they have nothing to show for it. They believe that the casino fixes games because it is going through financial difficulties and needs a way to meet its operating expenses.
While some customers are impressed with jackpotjoy Casino, there are several negative customer reviews about jackpotjoy Casino. Most of the complaints have to do with suspicion of cheating strategies by jackpotjoy because it is almost impossible for a customer to win at the casino. Some customer reviews also reveal that jackpotjoy sometimes delays paying customers who have won at the casino. There have even been a few cases of customers’ accounts being closed when they try to withdraw their winnings. Some of the customer complaints are resolved but others are not, making it impossible for customers to withdraw their winnings.
Customers have also complained about poor customer service at the casino. According to some customers, the casino sometimes blocks users who have written to complain about something at the casino. The customer support agents can be very rude and unhelpful in some instances; instead of trying to understand exactly what the issue is, they dismiss users without helping them in any way. The reviews also say that the casino’s new website is difficult to navigate and customers have a hard time browsing through it and playing games at the casino.
It is not unusual for online casinos in the UK or anywhere else for that matter to have customer complaints but here positive feedbacks overcome the negative ones.
Despite negative comments by some its users, jackpotjoy casino is a reputable online casino licensed and regulated in Great Britain by the Gambling Commission (licence no. 38905) and in Gibraltar by the Government of Gibraltar (RGL No. 46).
Jackpotjoy is licensed by the UK Gambling Commission and the Gibraltar Gambling Commissioner. The UK Gambling Commission does not handle customer complaints. However, you can write to the Gibraltar Gambling Commissioner if you suspect fraud at jackpotjoy. This includes but is not limited to unfair games and suspended funds. For instance, if you believe you did everything according to the jackpotjoy bonus terms and conditions but are still unable to withdraw your winnings and customer support at jackpotjoy is proving to be unhelpful, you can file a complaint with the Gibraltar Gambling Commissioner. They will investigate the issue and help you get your money if you actually deserve it.
There are also some casino review sites that you can write to and they will investigate the matter and in case of fraud, they will report to the relevant authorities who will help you get your money.
Yes, jackpotjoy log in is safe because the casino has invested in topnotch security features to ensure their clients log in details are secure and not accessible by unauthorised parties.
Jackpotjoy has very generous casino bonus offers, however, freespins at jackpotjoy only appear at this time as a Welcome Offer. The minimum requirement to acquire the 30 free spins of depositing and then playing with £10 is very reasonable with very few strings attached:
Yes, your credit card data is safe because of the big investment that jackpotjoy casino has made in the security of the site. You have the option of doing jackpotjoy PayPal withdrawals if you are not comfortable providing your credit card data.
Many casino customers have no idea what to do if they have any complaints about the casino or if they suspect fraud. If they write to the operator and do not get the assistance they need, they think there is nothing else they can do about it and therefore give up. But you should know that there are people who can help you out if you have any fraud suspicions. If you have a jackpotjoy account and you have any fraud suspicions, you can send us an email or write your complaint in the comments section and we will investigate the issue and see how best to go about it.