Pots of Luck holds two online gambling licenses: UKGC and the Gibraltar Gaming Commission License. The casino has some questionable terms and conditions, and these can give it an edge over the customers. One of these is their limit on the possible winnings in each stake. In this casino, you can win a maximum of £250,000 in each bet. This limit does not apply to progressive jackpots. There have also been concerns that the site’s welcome bonus cannot give you any useful winnings. The bonus has a very high wagering requirement, meaning you will have very low chances of winning. Pots of Luck scam; Pots of Luck fraud cases can be reported to the Independent Betting Adjudication Service. We can also help you resolve cases involving this Nektan casino.
Pots of Luck is not a reputable casino. Some of their practices will make you question how honest the site is. One of the biggest concerns with this site is the £250,000 cap on winnings from their games. With this rule, the casino is allowed to keep any winnings you get above this figure. For casino comparison, most competitor companies limit their potential losses by setting a maximum betting limit as opposed to a winning limit. You should note that the £250,000 cap on winnings in this casino is not applicable to progressive jackpots. In these games, you will receive the full amount you win.
The welcome bonus also has a very high wagering requirement. You will have to wager it 30 times, meaning your chances of winning with this promotion are very close to zero. It is only the slot machines which contribute 100% to the wagering requirement of the bonus. On the bright side, the bonus is quite high and will give you the chance of winning very high amounts of money. In this casino, you have to pay a monthly administration fee of £15. This is about thrice the industry average. The money will be automatically drawn every month, so if you have a dormant account, you should consider withdrawing all your money. These suspicious practices are all listed in their terms and conditions, so the site is still highly trustworthy. They also hold a UKGC license and a Gibraltar Gaming Commission license.
Many customers are displeased with the service on this site. The most common complaint was with the sign-up bonus. Some customers have noted that the company offers high bonuses, but this is only to trick customers into signing up with the site. In reality, you are highly unlikely to win with the bonus since it has very high wagering requirements. Another common complaint was about the customer service team. The representatives seem to be unaware of how the site works, and they are unlikely to help you in any way. In some cases, they will even close chats rudely.
There have also been some complaints about the range of languages supported by the site. Presently, you can only access the site in English, Swedish, German, and Norwegian. French-speaking citizens from Canada will have to use the casino in English. It is worth noting that this casino accepts users from a limited number of countries. Some customers have raised issues on the possibility of the games being rigged, but this is a baseless claim. It is not possible for the casino or the software providers to rig the games since the casino is monitored by two trusted licensing bodies.
The casino also uses a random number generator (RNG) which is regularly tested for fairness by Nektan Ltd. and NMI. You should note that the return to player rates are only statistical, meaning if you play for a very long time, you should expect to win a certain number of times. This does not always happen, however, since the games are also based on luck. If you suspect that the site is rigging the games, you can forward your dispute to the Independent Betting Adjudication Service (IBAS).
Pots of Luck is not a reputable casino because they have a maximum limit on the winnings you can get. Players can win a maximum of £250,000 in a single bet. If you win anything above this amount, it will be taken by the casino. A more reputable casino will set a maximum betting limit instead of a winning limit.
The casino also has a high administration fee. You have to pay £15 every month to use the service. Other casinos charge lower administration fees, usually about £5. The Pots of Luck bonuses also have very high wagering requirements. You have to stake the welcome bonus 30 times before you can request a withdrawal. This makes the welcome bonus useless since you have very slim chances of winning after staking the Pots of Luck bonus 30 times.
It is possible for the casino to engage in fraud, and such cases should always be reported to the Independent Betting Adjudication Service. Before you contact this body, you should raise the complaint with the customer service reps of the casino. If you are not satisfied with the response, you can forward details of your complaint to the Customer Support Manager, and this will involve the Nektan internal dispute resolution process.
Beyond this point, you will have to contact the Independent Betting Adjudication Service. This option is only applicable to UK customers, and being a third-party organisation, they will be able to settle the matter fully. You can reach the IBAS through telephone or by submitting an online adjudication. It is also possible to reach this body through the Online Dispute Resolution platform. However, you should note that you will not be contacting the IBAS directly, and this may prolong the whole dispute resolution process.
The login at Pots of Luck is reasonably safe. You will need a username and password to access your account.
The welcome bonus and free spins at Pots of Luck casino are reputable. The bonus, however, has to be wagered 30 times, meaning your chances of winning are very low. Winnings from the free spins are also subjected to this wagering requirement.
Yes, your credit card data is safe on this site. Pots of Luck uses SSL technology to encrypt all the data sent to their site. Pots of Luck PayPal withdrawals are equally as safe.
As we have noted in this review of Pots of Luck, you can contact the IBAS if you have a dispute with this Nektan casino. Alternatively, you can contact us for help. Send us a message at casino-casino-casino.net with all the details of your dispute, and we will help you resolve the matter with the casino. You can also post your dispute in the comment section below.