For punters who eye LeoVegas Casino reviews, look no further. Here is a detailed LeoVegas review to shade some more light on the online casino. There is usually more to a casino than that attractive bonus programme, or that bonus spins promotion conducted every other month. Before committing to an online casino, a player should ask themselves, ‘why should I play at this casino?’ LeoVegas is one such place. It has both good and bad reputations online. Some customers have been satisfied with their services while some would give anything to go back and change the fact that they ever played at LeoVegas. The casino experience at LeoVegas is phenomenal, to some, and the worst online gambling experience to others. In the overview, LeoVegas offers an easy to use system that supports all devices, giving players the chance to play high-quality games no matter their location.
The customer experience varies with the different customers who play at the casino. On the positive side, most customers appreciate the large collection of games that LeoVegas offers. To add to this point, LeoVegas offers their services in a number of different languages. The languages available are English, German, French, Spanish, Finnish, Norwegian, and Swedish. The availability of the customer service is 24/7, making it easier for customers with issues of any kind to get assistance immediately, no matter what time it is. There is a live chat experience to make the interaction between the customers and the support staff more real and much more personal than email support. The live chat also minimises (or rather eliminates) the waiting time factor that is usually predominant in email and telephone support. They also offer a callback service to their customers.
This casino seems to be on top of all its customer issues, almost like it would be wrong if a customer complained of poor service. Yet even with the UK freephone telephone service offered for customer support, there are some who have been dissatisfied with the customer experience at the casino. As far as customer support goes, therefore, the LeoVegas casino can be seen to have truly done its part. Their email support team usually has a response time of within two hours, and unlike other shallow email support programs, the one at LeoVegas is informative and detailed, usually equipping the customer with enough knowledge on the issue.
The customer experience when it comes to depositing and withdrawing funds from their accounts is also impressive. Customers who wish to withdraw from the casino have to submit their identification documents as part of the standard practice of the UK gambling license. The casino guides their customers through the entire process of withdrawal when they first request a payment. They do this by sending a detailed email that is easy to follow. Customers are also given a wide range of options to deposit and withdraw their money. For deposits, players can use credit and debit cards, e-wallets, and bank wire transfers. For the purpose of making withdrawals, the same methods apply. Players have to wait for a day or two to get their money; a lot less time than most online casinos use to transfer funds from their accounts to the customer’s account. Withdrawals can be made at any day of the week, even on the weekends, with no need for fees, no manual flushing, and a minimum deposit of only £10. The only other requirement is an Identification Card to confirm the identity of the customer.
At LeoVegas, players are offered a huge selection of games. They get to play slots from different development companies like Net Entertainment, Play N’ Go, NextGen Gaming, and Microgaming among many others. These software providers are well established in the gaming world. There is an instant play platform at this casino thanks to the software used. The software used is fully revolutionised and customers rarely have any complaints regarding the gaming experience.
There is a mobile/tablet online casino available at LeoVegas. It is easy to use and there are over 300 mobile games. The mobile gaming experience is based on both the casino website and on the dedicated LeoVegas app fully compatible with Android and iOS devices. LeoVegas is always finding ways to improve its customer experiences. The casino is, therefore, always improving the mobile and website outlook and systems.
Gamblers can play table games like Baccarat, Video Poker, Blackjack, and Roulette at LeoVegas. Online casinos, this one included, like to focus on slots. In total, there are over 500 slot games offered at LeoVegas for gamblers to enjoy. Talk of Blood Suckers, Piggy Riches, Dead or Alive, and many more games offered by the famous software designing company Net Entertainment. LeoVegas Casino even has their own custom designed game offered at their Net Entertainment slot; Vegas Party. The other software companies offer games like Prowling Panther, Thunderstruck II, Jurassic Park, Immortal Romance, Da Vinci Diamonds, Wild Blood, Medusa II, 300 Shields, Pimped…the list is endless. There are also progressive jackpot slots offered at the casino like Hall of Gods and Cleopatra.
Stake limits at LeoVegas are neither high nor low. It all depends on the kind of player one is. For the high rollers, there are high stake limits, and for the first time players seeking to taste the gambling waters, there are low stake limits – which, as no negative reviews on stakes, seems to have the agreement of all players.
The jackpots at this casino are big. In 2015, a player won £4.4 million by playing Mega Fortune on her tablet. This is the highest amount of money to have ever been won over mobile/tablet.
The Leo Vegas sign up bonus package is liked by new players as it gives them 20 free spins as a no deposit bonus, awarded upon registration, which is then followed up by up to £400 in match deposit bonuses and 80 free spins over their first four deposits. This gives new players one of the best welcome packages available.The no deposit spins and bonus spins awarded can be used for Book of Dead.
LeoVegas has been rated across many sites by its customers and by experts. They have been praised for their honest desire to help their customers make money in online gambling. Out of five stars, LeoVegas has been awarded three to four, sometimes even the full five stars, on a number of sites. Whenever a customer raises an issue in a review, the casino is quick to respond and solve the problem. So we will give it ⅘.