Our attention has been brought to Virgin Games casino from many unhappy players who say that they are scamming players. Today we have done some comprehensive research and our professional team of experts have looked into every aspect of the casino to see whether it is a safe and secure platform for players to use. They established their casino interface in 2004 and has continued to develop gaming platforms including bingo rooms, poker tables and slot games. They also support mobile gaming and have instant flash version for players to take advantage of. Every casino gets complaints for players that were not able to verify their accounts or players that lost large amounts of money. We have sifted through all the in’s and out’s of the casino so you can get an honest and perfected review of Virgin Games – if there are scams and frauds or not.
We cannot find anything that tells us Virgin Games are scamming their customers but saying that many customers have sent in complaints and stated that sometimes you do get screwed over when playing there. We looked into this because we wanted to know how true this statement was. Many players say their account was either blocked or put on hold. With all respect to the players there is usually a valid reason for this happening. Most likely a breach of terms and conditions was reached in which case players have to go through customer service to sort out the issue.
Every casino gets good and bad customer reviews. This is normal, our team go through them all to see how true they are and whether they were written through anger because of losing in a game and so forth. Sometimes customer service does not respond as quickly as they should or payments take longer than they promise
What Do Customers Say About Virgin Games
“I was particularly upset when my account got blocked because both my brother and I had an account and we used the same computer at home, hence the same IP address. Virgin Games wouldn’t let us explain or send it ID but blocked our accounts. We both had winnings sitting there which we couldn’t draw out. I am upset with the customer support team who didn’t respond at all to my emails. I won’t ever be using again.”
“Virgin Games withdrawal pending time is way too long in my opinion. I had to wait over two weeks to get my account verified which I think is ridiculous. Anyway, I emailed them and sent a complain through but didn’t even get an apology back. They really need to do something about the way they treat players. They should take our feedback into consideration because we are the ones who spend the money there.”
“I got my bonus through fine after I made my first deposit but they weren’t at all clear on the wagering requirements. Only a few games made up for the requirements which I didn’t know and it wasn’t made clear anywhere. After I tried to get hold of customer support to help me they said it wasn’t their fault and there was nothing they could do about it. I closed my account and haven’t been back since.”
To us it seems as though Virgin Games is a reputable casino, they could really improve on a few aspects like their customer service but they are safe to use. They have been around for twelve years and continue to develop services and products, they have all the right certification and they take security very seriously. Also, whether you would like to enjoy the Virgin Games casino free spins and bonuses for beginners or submerge yourself in the details – it’s all there for you made easy.
A few bullet points on why we believe Virgin Games to be reputable
If you do suspect Virgin Games of fraud then get in touch with their support team, if they do not help with your issue then you should get in touch with outside associations who can help. You can either get in touch with teams like ourselves or the commission board who will investigate the casino.
There are many questions which players have when signing up or before signing up with Virgin Games. After sifting through a lot of bad reviews we were also wary but here we have the answers to the three most important questions you should ask before signing up to any casino.
Is Log in at Virgin Games Safe?
Virgin Games is one of those casinos who are hot on security. They have enterprise-level security protocols on their site which means your log in is perfectly safe. If you think someone has got your details for logging in then change your password and contact the team immediately. If you use a shared computer then make sure you sign out of your account before closing the software or browser.
Is the Casino Bonus of Virgin Games Reputable?
The match deposit bonus for new players is reputable. Players always get what they are eligible for and if you meet the regulations then you will have no trouble. As long as you do not have multiple accounts with the server, you are from the UK and you meet all the requirements then you are good to grab the Virgin Games promo code and get playing.
Are My Credit Card Details Safe?
All your personal and financial details are perfectly safe. Virgin Games use SSL encryption which is a high quality coding program to stop any third parties from getting a hold of your name, credit card details or address. This technology obscures all those important numbers and letters, protecting you from fraud. Also, the Virgin Games casino PayPal payment option is a nice alternative, also utilising the same SSL encryption technology.
It seems to us that not everyone has a wonderful gaming experience with Virgin Games and many complaints have been made, particularly about customer service. Have you had a bad experience with Virgin Games? Do you feel you have been mistreated in any way? Have you been cheated of winnings? If you have then do not hesitate in getting in touch with us. Our team of experts will be more than happy to help you resolve the issue. We will personally talk to you and get in touch with the casino about the problem. We are here to make sure everyone gets a fair and friendly experience when using online casinos. Drop a comment in the comment section or send us an email and we will get back to you as soon as possible.